Results Are In in Convr AI® Insurance Talent and Tech Trends Survey

CHICAGO (July 15, 2025) – Technology trends utilizing artificial intelligence (AI), optical character recognition (OCR), natural language processing (NLP) and others are key in improving underwriting outcomes for commercial property and casualty (P&C) insurance providers to increase productivity and secure top insurance industry talent in 2025.

In this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.

What we found out? 96 percent of respondents believe more underwriting tasks will be automated over the coming years.

In fact, underwriting team members are most commonly requesting that they get training on the latest technology (42 percent) while other leaders said, 45 percent are most commonly asking about how they can get better access to technology and tools to improve their quality of work.

These findings could be due to the growing need for AI in underwriting and the need to be AI literate. In recent studies, artificial intelligence literacy ranks high among skills needed in the workplace. As AI rapidly transforms industries, companies are increasingly looking for professionals with the ability to understand and utilize tools harnessing that technology for business purposes.

And AI is needed in underwriting as 84 percent of respondents say entering underwriting data is somewhat to very tedious. Q18 And up to half (54 percent) of an underwriter’s manual work could be automated.

What could be most startling is 95 percent of respondents believe their company's overall performance would be improved with process efficiencies in underwriting.

At Convr, we can help with that. We help customers continue to adopt AI in their underwriting processes. If you're looking for ways to digitize, enhance and expedite your underwriting, our modular solutions can help! See what we have to offer at convr.com/workbench.

About Convr AI®

Convr is an AI underwriting, data, and intelligent document automation workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many of the top 20 carriers, MGA's, Brokers and Reinsurers. Convr is revolutionizing the industry through data, discovery and decision intelligence. To learn more, visit www.convr.com. Follow Convr on Twitter,Instagram,LinkedIn and YouTube.

Results Are In in Convr AI® Insurance Talent and Tech Trends Survey

CHICAGO (June 10, 2025) – Remote work trends versus Return to Office (RTO) protocols could be the tipping point for commercial property and casualty (P&C) insurance providers in securing top insurance industry talent in 2025. Plus, add to the mix access to current technology and hiring woes could be in a death spiral for underwriting teams.

In this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.

What we discovered? Leaders in the insurance industry across departments ranging from underwriting, IT/analytics, finance and more recognize they are having a hard time recruiting underwriting talent at all levels with those ages 41-40 and 21-30 being the hardest to hire. Similarly, those in those same age ranges are the hardest to retain on their underwriting teams.

There’s good news, though – to build teams with younger generations, 73 percent of leaders say most to all underwriting positions have the option of being remote, while only 8 percent say none of their open underwriting roles have that potential. And that’s what this generation of workers is after – those polled said greater flexibility on how to do the job mixed with better access to technology and tools to improve quality of work are requested most often by new underwriting hires.

But not listening to their underwriting workforce could come with a cost as 82 percent of those polled said staffing limitations are negatively affecting their growth and/or expense ratio and that underwriting remains the area where quality candidates are harder to come by. As a result 72 percent of respondents claimed understaffing has led to inaccurate information informing their quotes and 83 percent attribute understaffing to more negative customer experiences.

And believe it or not, company performance suffers! Some 95 percent of respondents agreed that their company’s overall performance could improve with process efficiencies in underwriting. Meaning leaders should be primed to adopt the tools necessary to do the work in a remote setting to more broadly appeal to the younger generations that are turning down their on-site jobs.

That is where Convr shines! As it turns out, 93 percent of those polled agreed that using current technology helps attract younger workers. And our innovative and modular workbench solution enables underwriters to be nimble and cuts back on manual data entry that is bogging down so much of the process according to 34 percent of those surveyed. The next highest categories that could use some improvement were old processes at 28 percent and too many submissions at 24 percent.

But these are not just nice-to-know findings; these are action items. They are a fundamental shift in how commercial P&C insurance organizations should be thinking about their tech stack and hiring strategies. And Convr can help, reach out to get a demo today: https://convr.com/about-us/contact/.

Convr AI® Insurance Talent and Tech Trends Survey Results Are In

CHICAGO (May 20, 2025) – Digital transformation and on-the-job training is on the docket for commercial P&C insurance organizations in 2025. In this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.

The findings? Nearly 92 percent of insurance industry leaders—manager and above said they are providing up-training to their underwriting teams to advance their skills in data analytics, automation and digital underwriting.

And workers want it! Forty-five percent of respondents said their underwriting team members want better access to technology and tools to improve their quality of work and 42 percent said their underwriting teams want training on the latest technology.

The appetite is there—but are leaders listening? Over half, 53 percent of respondents said they definitely expect more underwriting tasks to be automated over the coming years. And that could be because they believe underwriting work is monotonous. In our survey we asked just how tedious entering underwriting data is and 84 percent of leaders admitted it was somewhat to very tedious work.

But there is a glimmer of hope, it seems they see value in underwriting technology, as more than half of the respondents are certain anywhere from 25-50 percent of manual underwriting work could be automated. With too many submissions, lack of good technology and too much manual data entry—all respondents can agree there is a bevy of pain points and setbacks in their underwriting departments.

And there is another certainty; nearly 85 percent of insurance industry leaders think using better technology will reduce employee attrition while 93 percent agree using technology helps attract younger workers.

What is even more startling is their take on technology and performance with nearly 95 percent agreeing that their company’s overall performance could be improved through process efficiencies in underwriting. And two process efficiencies Convr can aid in are data and artificial intelligence (AI). Nearly 46 percent identified that their underwriting team could benefit from simplified access to data and 43 percent believe access to AI tool training could be key in driving their submissions forward faster.

So technology adoption is happening—but not by all. Some 74 percent of leaders said their company delivered new underwriting tools to their team in 2024—but still, more than 17 percent did not. This year, in 2025 the projected number grew with 83 percent of teams expecting to deliver new technology tools to their underwriters.

And what are they after most? Workflow management, data/data management and underwriting productivity/performance measurement tools. All things Convr does for customers now and can do you for, too.

These are not just nice-to-have insights; they represent a fundamental shift in how commercial P&C insurance organizations are thinking about their tech stack for now and the future.

At Convr, researching customer needs and attitudes will continue to shape how we work with our customers, and it will also support how we approach partnerships moving forward. But this research is not just for us—it is for insurance providers everywhere. We want you to dig into the data, reflect on your own strategies, and share these insights with your teams. There is no better time to add new technologies such as Convr’s Underwriting Workbench to your tech stack than the present.

If you're looking for ways to digitize, enhance and expedite your underwriting, our modular solutions can help! See what we have to offer at convr.com/workbench.

About Convr AI®

Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many of the top 20 carriers, MGA's, Brokers and Reinsurers. Convr is revolutionizing the industry through data, discovery and decision intelligence. To learn more, visit www.convr.com. Follow Convr on Twitter,Instagram,LinkedIn and YouTube.

CHICAGO (April 29, 2025) – Convr AI®, the leading artificial intelligence (AI) company serving commercial insurance organizations with its underwriting workbench is pairing up with WCF Insurance to streamline submission to quote. The Convr technology integration is aiding WCF in reducing processing times and delivering an exceptional experience to their customers. The company first selected Convr in fall of 2024 for workers compensation support before expanding to commercial auto.

“We’ve selected Convr AI knowing their proven ability to aid organizations such as ours in streamlining submission to quote,” said Charles Pugh, WCF Insurance Chief Operating Officer. “With our aim of reducing submission processing times, we’re certain we’ll see positive outcomes in our ability to better serve our customers.”

With over 100 years of experience driving excellent customer experiences, WCF Insurance is an innovative property and casualty insurance provider that is continuing its mission to transform worker’s compensation, business owners and commercial auto insurance underwriting. That’s where the use of Intake AI comes into play. The company will be using the Intake AI module of the Convr Underwriting Workbench to realize greater efficiencies and reduce manual processes.

About Intake AI:

• Intake AI will eliminate manual submission processing by digitally ingesting, preparing and analyzing underwriting documents. For every submission that flows through their business Convr will extract key data points and augment the information with third-party data to broaden and deepen the risk profile. By automating and digitizing the insurance application process, WCF’s underwriting teams will quote faster, with enhanced application data, higher confidence and achieve more nuanced insights.

“We’re proud to provide WCF Insurance with the AI tools they need to fuel their growth, underwriting optimization and innovation,” said John Stammen, Convr Chief Executive Officer. “We look forward to helping them achieve their goals of streamlining submission to quote and gaining greater efficiencies along the way.”

About Convr AI®

Convr is an AI underwriting and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many of the top 10 carriers, MGA's, brokers and reinsurers. To learn more, visit www.convr.com. Follow Convr on Twitter,Instagram,LinkedIn and YouTube.

CHICAGO (April 1, 2025) – Convr, the leading artificial intelligence (AI) company serving commercial property and casualty (P&C) insurance organizations is celebrating nine years of serving customers with its modularized underwriting workbench.

The company founded by underwriters for underwriters in 2016 and formerly called DataCubes is passionate about supporting innovation in the commercial property and casualty (P&C) insurance business. Convr’s workbench tautes capabilities that include:

• Delivering a full suite of AI-infused commercial insurance tools to support underwriting analysis and decisions.
• Bringing real-time digital footprint data to submissions as they are ingested
• Surfacing critical insights to drive smarter underwriting decisions in-line with existing workflows
• Bringing quick time-to-value with extensive out-of-the-box features

“Convr continues to lead innovation in the AI commercial insurance underwriting space and this milestone showcases our dedication to unlocking even more performance improvements for customers in the future,” said John Stammen, Chief Executive Officer at Convr. “We have an unparalleled passion for our work and we’re certain our customers will continue to see benefits well beyond our ninth anniversary.”

Convr enables four core use cases:

• Intake AI: reads and digitizes submission documents, such as ACORD applications and loss runs, and unstructured forms to reduce manual data entry
• Risk 360 AI: provides additional insights on risks from thousands of third-party data sources
• Answers AI: uses AI to classify a business and respond to underwriting questions, saving significant underwriter time while improving consistency and accuracy
• Scores: enables risk prioritization and selection to better focus downstream underwriting resources

Sign up now to meet with our team to see how Convr’s workbench can transform how your underwriting teams perform and positively impact your performance and profitability.

CHICAGO (March 17, 2025) – Convr AI®, the leading artificial intelligence (AI) company serving commercial insurance organizations with its underwriting workbench is launching a new user interface for customers Monday, March 17.

Convr is showcasing the new user interface in Spring 2025 to enable easier navigation through the Convr AI Underwriting Workbench. The latest update provides a workbench toolbar that will deliver a better user experience for customers.

What is changing:

• Workflow steps and submission overview information will appear in static display.
• Product pages will be more easily accessible and switching between pages will be easier.
• Greater color contrast presents a richer visual experience with greater distinction of product elements.

These changes present a more consolidated yet comprehensive view of the Convr AI Underwriting Workbench. Convr’s modules including Answers AI and Risk 360 AI will not be impacted by the change.

“Convr continues to unlock performance improvements for customers through workbench enhancements that advance efficiency and ease of use,” said Convr CEO, John Stammen. “We have a passion for commercial P&C insurance and we’re certain our customers will benefit from more innovations in the months ahead.”

CHICAGO (February 4, 2025) - Penn National Insurance continues its strategic partnership with Convr AI® aimed at optimizing the efficiency and effectiveness of its commercial property and casualty insurance underwriting processes.

Penn National is a property-casualty mutual insurance company, founded in 1919 and headquartered in Harrisburg, Pennsylvania. Their partnership to improve underwriting through the power of Convr AI began in 2019.

Convr is the leading artificial intelligence (AI) company serving commercial insurance organizations. Together the two companies work to expedite Penn National's underwriting and streamline submission to quote through Convr's Risk 360 AI and Answers AI modules.

The Convr AI Underwriting Workbench is trained to emulate the best practices of a human underwriter. With its machine learning models, Convr analyzes and interprets over four billion data points to build robust business profiles that help carriers discover important underwriting insights and risk characteristics in near real-time.

"With our AI analyzing the digital footprint of a business and reducing the number of underwriting questions that need to be asked manually, Penn's underwriters have much more time to dedicate to the human side of underwriting," said John Stammen, Convr Chief Executive Officer. "This technology enables a more consistent and comprehensive review process, thereby resulting in reduced expenses and loss."

CHICAGO (January 7, 2025) – Convr AI®, the leading artificial intelligence (AI) company serving commercial insurance organizations with its underwriting workbench is raising a toast to their customers and partners for all they have accomplished over 2024.

The past year was a whirlwind of activity and achievements in the Convr AI journey to help commercial insurance organizations underwrite better and faster, and we documented many achievements toward that goal while significantly advancing our modularized AI underwriting data analysis workbench capabilities.

New additions, features and advancements for 2024:

Business Process Outsourcing/Human-in-the-loop Operations:

• Convr structured customer documents, streamlined processes and enhanced the user interface in 2024 to reduce human-in-the-loop (HITL) time for customers subscribing to this service.
• Underwriting Workbench: The already feature-rich Convr AI Underwriting Workbench gained more features in 2024. It now supports sanctions, tasking, advanced search and brings more flexibility to adapt to each customer’s specific workflow.

Customer Success:

• Convr has expanded its offering of dedicated professional services resources working side-by-side with the Customer Experience team and customers to ensure timely and efficient delivery of customer initiatives.
• Insights AI for advanced reporting was developed and rolled out to active customers starting the first quarter of 2024. Users can rely on Convr’s monthly reporting metrics with access to real-time data. This allows customers to gain real time insights into activity and submission volume to identify and address opportunities that would improve their productivity.

“Convr is looking forward to unlocking even more performance improvements for customers in 2025,” said Convr CEO, John Stammen. “We have an unparalleled passion for commercial insurance and we’re certain our customers will continue to see benefits from our innovative AI in the coming year.”

CHICAGO (January 6, 2026) – Convr AI®, the industry-leading AI underwriting workbench for commercial insurance, is celebrating its achievements throughout 2025. The past year marked a period of significant momentum for Convr AI, as we delivered meaningful advancements that help our customers improve efficiency and profitability while expanding our modular AI underwriting workbench.

The Property and Casualty (P&C) insurance landscape is rapidly transforming as carriers respond to rising complexities, elevated customer expectations, and demand for faster, smarter underwriting. As the leading technology provider in the space, Convr added new features and enhancements last year, including the following:

Agentic AI
Convr built referral, declination, financial analyst, and underwriting authority workflow agents into the platform for customers to enable more autonomous decisioning for underwriting team members.

“We’re reducing friction in the underwriting process through Agentic AI,” said John Stammen, Chief Executive Officer at Convr. “The agents make moves autonomously to drive a quicker submission through quote that enable you to write more new business, faster.”

Convr’s template library with pre-built starter prompts enable underwriting team members to build and deploy workflows without needing prompt engineering skills. Underwriting expertise is all that’s required. For example, the referral agent generates a referral summary using Convr’s commercial P&C ontology then informs the user whether the submission is within appetite, or if it requires a referral. Users can also control how much authority the agent has, adjusting the level of autonomy as needed.

Enhanced Underwriting Workbench
Convr launched a new user interface last year to make navigation across the platform easier and more intuitive. The new submission hub, sidebar, and summary page deliver a stronger user experience for customers through more dynamic pages and views. The views are more accessible, and pages are easier to switch between. Users can also see greater color contrast between pages which presents a richer visual experience and clearer distinction of product elements.

Commercial Insurance Ontology Context Engine with Semantics
Convr AI is celebrating a decade in the commercial insurance data domain by recognizing the depth of its commercial P&C ontology. The company has been surfacing data from its vast, continuously updated and expanded P&C ontology for customers since 2016.

The ontology acts as a central, unified framework to connect disparate data, business logic and actions, creating a dynamic, centralized commercial insurance domain-specific schema with JSON output.

Together, these advancements within Convr's data-driven workbench mark a pivotal moment in commercial insurance as we advance the industry from manual underwriting to technological innovation.