Case Studies

Hiscox Partners with Convr AI to Drive Technical Excellence Through Data Accuracy

Learn how Convr enables Hiscox to:

• Improve technical excellence in their underwriting
• Know more about the risks
• More efficiently rate policies

Crum & Forster Partners with Convr AI to Digitally Transform Submission Intake and Unleash Human Potential

Learn how Convr enables Crum & Forster to:

• Cut submission processing time by 50%
• Redeploy 40% of contractors to higher-value roles
• Redeploy 20% of Operations employees to revenue-generating roles
• Support an ambitious five-year growth strategy

In this case study you will explore the ways that an innovative commercial P&C carrier is realizing underwriting excellence and turning challenges into opportunities by using a comprehensive, end-to-end underwriting management system that is driven by artificial intelligence (AI). Encova Insurance, a P&C insurer continuously in pursuit of underwriting excellence and a better experience for its agents and policyholders, shares insights on how it has been using Convr in its digital transformation removing old, time-consuming manual activities with instant answers to underwriting questions with AI.

Fill out this form to learn how Encova Insurance:

• Increases submission velocity by giving underwriters quick access to information, cutting cycle time by 50%
• Supports a culture of underwriting excellence
• Retains and attracts talent by investing in digitally enabled employee experiences

In this case study you will find out how a commercial P&C insurer can become the carrier of choice by transforming their underwriting process with digital tools such as artificial intelligence (AI). Penn National Insurance, a leading mutual carrier, shares their story of how their team has been able to enhance their underwriting process by analyzing the digital footprint of a business in real time, and by automatically getting answers to complex underwriting questions.

• Is gaining valuable insights on over 4,500 of their submissions using AI
• Is helping 83% of their underwriting team be more efficient and productive, while advancing its vision of achieving data-driven underwriting excellence

In this case study you will find all the necessary information needed to gain a better understanding on how a commercial P&C carrier can use artificial intelligence to achieve straight-through processing (STP). Columbia Insurance Group's journey towards a digital transformation with the help of Convr shows the steps that an innovative carrier can take to achieve future growth.

• Enabled STP on 28% of policies within 3 months
• Increased company search hit rate by 88%
• Saved underwriters more than 2,500 hours per year in reviewing submissions

This case study takes an in-depth look at how Tangram Insurance Services uses artificial intelligence to optimize their submission workflow for their Social Service Workers Compensation program and how their partnership with Convr enables this optimization.

• Increased efficiency by over 130%
• Achieved 91% machine read data accuracy
• Enabled same-day SMB quoting

Insights from Insurance Management on the Shifts Driving Underwriting Performance and Retention

Key findings include:

• Employee retention risk is highest among underwriters aged 21–40 — the very demographic positioned to lead the industry forward.
• 45% of new underwriting hires request better access to technology and tools, and 42% want training on the latest systems.
• 82% of managers believe their underwriting teams struggle more than other departments to attract quality talent.
• 95% of leaders expect more underwriting tasks to be automated in the coming years, yet manual data entry remains the top barrier to speed and accuracy.