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June 10, 2025
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Younger Workers Turning Down Underwriting Roles Lacking in Tech and Remote Status

Results are in from the Convr AI Insurance Talent and Tech Trends Survey and commercial P&C insurance leaders in the U.S. are primed for digital transformation.

Results Are In in Convr AI® Insurance Talent and Tech Trends Survey\nCHICAGO (June 10, 2025) – Remote work trends versus Return to Office (RTO) protocols could be the tipping point for commercial property and casualty (P&C) insurance providers in securing top insurance industry talent in 2025. Plus, add to the mix access to current technology and hiring woes could be in a death spiral for underwriting teams.\nIn this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.\nWhat we discovered? Leaders in the insurance industry across departments ranging from underwriting, IT/analytics, finance and more recognize they are having a hard time recruiting underwriting talent at all levels with those ages 41-40 and 21-30 being the hardest to hire. Similarly, those in those same age ranges are the hardest to retain on their underwriting teams. \nThere’s good news, though – to build teams with younger generations, 73 percent of leaders say most to all underwriting positions have the option of being remote, while only 8 percent say none of their open underwriting roles have that potential. And that’s what this generation of workers is after – those polled said greater flexibility on how to do the job mixed with better access to technology and tools to improve quality of work are requested most often by new underwriting hires.\nBut not listening to their underwriting workforce could come with a cost as 82 percent of those polled said staffing limitations are negatively affecting their growth and/or expense ratio and that underwriting remains the area where quality candidates are harder to come by. As a result 72 percent of respondents claimed understaffing has led to inaccurate information informing their quotes and 83 percent attribute understaffing to more negative customer experiences.\nAnd believe it or not, company performance suffers! Some 95 percent of respondents agreed that their company’s overall performance could improve with process efficiencies in underwriting. Meaning leaders should be primed to adopt the tools necessary to do the work in a remote setting to more broadly appeal to the younger generations that are turning down their on-site jobs.\nThat is where Convr shines! As it turns out, 93 percent of those polled agreed that using current technology helps attract younger workers. And our innovative and modular workbench solution enables underwriters to be nimble and cuts back on manual data entry that is bogging down so much of the process according to 34 percent of those surveyed. The next highest categories that could use some improvement were old processes at 28 percent and too many submissions at 24 percent.\nBut these are not just nice-to-know findings; these are action items. They are a fundamental shift in how commercial P&C insurance organizations should be thinking about their tech stack and hiring strategies. And Convr can help, reach out to get a demo today: https://convr.com/about-us/contact/.

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XX MIN READ

Convr® Strengthens Customer Experience Team with New Vice President Hire

CHICAGO (April 28, 2026) – Convr®, the leading artificial intelligence (AI) company serving commercial insurance organizations with its modular underwriting workbench announces the hiring of Jason Allen as Vice President, Customer Experience.

In this role, Allen will lead Convr’s Customer Success Services and Customer Support teams, driving strong adoption, support and advocacy across Convr’s customer base. With a strong strategic focus, Allen will further strengthen the bridge between Convr’s cutting-edge AI technology and customer requirements for the Convr Underwriting Workbench. He will partner closely with Business Development, Product and Executive Leadership to align roadmap, go-to-market strategy and customer feedback.

Allen has extensive experience driving business value with AI-powered operating systems that improve efficiency, as well as a proven track record of client success driving accelerated time-to-value. Most recently, he served as Senior Vice President, Global Customer Experience, for Aprimo, the enterprise Marketing Technology organization serving regulated and non-regulated industries. For nearly 10years with increasingly responsible roles, Allen delivered an end-to-end customer lifecycle operating model spanning onboarding, adoption, renewals and expansion, focused on customer efficiency with executional discipline for improved customer outcomes and engagement.

Prior to his time at Aprimo, Allen served as Vice President of Professional Services and Solutions Sales at Teradata. Earlier in his career, he served as a managing consultant at Ernst and Young/James Martin and Company focused on operational excellence.

Jason’s expertise in enterprise AI SaaS systems, automation, and program implementation will help Convr’s clients more readily achieve and demonstrate industry-leading growth and efficiency.

Allen has an Master of Business Administration from The University of Chicago Booth School of Business and a Bachelor of Science degree from Indiana University’s Kelley School of Business. He and his family live in Indiana.

Look for him soon at online and in-person events demonstrating his strong commitment to customer success at Convr. Learn more about Convr at convr.com.

XX MIN READ

A Decade of Innovation: Convr Celebrates 10 Years as the Top Underwriting Workbench

CHICAGO (April 7, 2025) – Convr®, the leading artificial intelligence (AI) company serving commercial insurance organizations hit a critical milestone this month: 10-years of transforming the commercial property and casualty (P&C) insurance industry with AI and data.\n“The Convr AI Underwriting Workbench powered by a commercial P&C Risk Context Engine and proprietary ontology continues to lead innovation in the commercial insurance underwriting space, unlocking insights and performance improvements that drive customer success,” said Harish Neelamana, Founder, President and CPO at Convr.\nFounded by underwriters, for underwriters in 2016, Convr is commemorating a decade of advancements in the commercial insurance world, backed by a decade of trusted partnerships with many of the top commercial insurers such as Ohio Mutual Insurance Group, WCF Insurance, Western National Insurance among others who have realized measurable successes, including:

  1. 130% increase in efficiency
  2. 70% reduction in submission through quote times
  3. 30% increase in win rate for new business underwriting
  4. Quote turnaround times reduced to 1-2 days
  5. 10x increase in productivity

In addition, Convr customers across the board have experienced reduced customer IT spend, quicker identification of material changes within renewals, and increased number of submissions processed daily. \n“The Convr AI Underwriting Workbench is the most advanced and visionary platform available today,” said Gary Johnson, Vice President of Commercial Lines for Ohio Mutual Insurance Group. “Our underwriters are eagerly anticipating the workflow, accuracy, and service advantages that we’ll realize once we have this key tool at our disposal.”\nEven more, over the course of the past decade, The Convr AI Underwriting Workbench surfaced some 120 billion risk exposures and added 17 billion data points to the Risk 360 data lake as well as released hundreds of enhancements to Convr users. As a leading AI-powered commercial insurance data-driven underwriting workbench, Convr is proud to mark these wins as a reflection of ingenuity, innovation and customer success.\nConvr has an unparalleled passion for commercial insurance underwriting and we’re certain our customers will continue to see benefits well beyond our tenth anniversary. You can schedule a demo and explore how Convr’s AI Underwriting Workbench can transform your commercial underwriting performance, efficiency and profitability.

XX MIN READ

Convr AI Powers Underwriters with Actionable Insights, Faster

CHICAGO (March 17, 2026) – As the leader in artificial intelligence (AI) for commercial insurance, Convr® equips customers with a conversational AI assistant embedded directly into the underwriting workbench.\nThe Generative AI approach supports underwriting analysis by helping teams dig deeper into submission data and uncover actionable insights. Those insights can then be acted upon immediately — informing changes, updating the submission, creating tasks, or taking other necessary steps — so underwriters can move forward efficiently. \nPurpose-built on the Convr Context Engine — comprised of a commercial insurance ontology, knowledge graph, and semantic layer that powers a multi-line schema — this unique foundation enables the Generative AI to deliver high-performing interactions out of the box with minimal model dependencies showing a holistic view of the risk with ease and confidence.\nHow Convr AI worksThe Generative AI module lets underwriting teams discuss submissions interactively and complete action steps directly within the submission. The AI-powered assistant reviews both the data in a submission and relevant public data available to Convr. It then creates a summary with key observations for the underwriting team, and complete the remaining steps needed to finalize the submission.\nThe technology is designed to enhance underwriting efficiency and accuracy as the Generative AI streamlines day-to-day tasks by instantly retrieving submission details, summarizing risk data, and answering underwriting questions in real time.\n“This is similar to ChatGPT where we can ask any observations or questions about a submission and the result is an accurate account or summary of the results,” said Harish Neelamana, Co-Founder and President at Convr. “Following a prompt, it can actually take an action and finalize the submission for the underwriter.”\nWhether a customer is reviewing a complex commercial policy or triaging new submissions, the Generative AI module helps underwriters work smarter, not harder all within the Convr AI ecosystem. And conversations with the AI Assistant are memorialized in the underwriting file making it easy for an underwriter to analyze and improve its usage.\nThis workbench feature marks a pivotal moment in commercial insurance as Convr advances the industry from manual underwriting to technological innovation.

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