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May 20, 2025
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Commercial P&C Insurance Industry Leaders Primed for Digital Transformation

Results are in from the Convr AI Insurance Talent and Tech Trends Survey and commercial P&C insurance leaders in the U.S. are primed for digital transformation.

Convr AI® Insurance Talent and Tech Trends Survey Results Are In

CHICAGO (May 20, 2025) – Digital transformation and on-the-job training is on the docket for commercial P&C insurance organizations in 2025. In this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.\n

\nThe findings? Nearly 92 percent of insurance industry leaders—manager and above said they are providing up-training to their underwriting teams to advance their skills in data analytics, automation and digital underwriting. \nAnd workers want it! Forty-five percent of respondents said their underwriting team members want better access to technology and tools to improve their quality of work and 42 percent said their underwriting teams want training on the latest technology.\nThe appetite is there—but are leaders listening? Over half, 53 percent of respondents said they definitely expect more underwriting tasks to be automated over the coming years. And that could be because they believe underwriting work is monotonous. In our survey we asked just how tedious entering underwriting data is and 84 percent of leaders admitted it was somewhat to very tedious work.\nBut there is a glimmer of hope, it seems they see value in underwriting technology, as more than half of the respondents are certain anywhere from 25-50 percent of manual underwriting work could be automated. With too many submissions, lack of good technology and too much manual data entry—all respondents can agree there is a bevy of pain points and setbacks in their underwriting departments.\nAnd there is another certainty; nearly 85 percent of insurance industry leaders think using better technology will reduce employee attrition while 93 percent agree using technology helps attract younger workers.\nWhat is even more startling is their take on technology and performance with nearly 95 percent agreeing that their company’s overall performance could be improved through process efficiencies in underwriting. And two process efficiencies Convr can aid in are data and artificial intelligence (AI). Nearly 46 percent identified that their underwriting team could benefit from simplified access to data and 43 percent believe access to AI tool training could be key in driving their submissions forward faster.\nSo technology adoption is happening—but not by all. Some 74 percent of leaders said their company delivered new underwriting tools to their team in 2024—but still, more than 17 percent did not. This year, in 2025 the projected number grew with 83 percent of teams expecting to deliver new technology tools to their underwriters.\nAnd what are they after most? Workflow management, data/data management and underwriting productivity/performance measurement tools. All things Convr does for customers now and can do you for, too.\nThese are not just nice-to-have insights; they represent a fundamental shift in how commercial P&C insurance organizations are thinking about their tech stack for now and the future.\nAt Convr, researching customer needs and attitudes will continue to shape how we work with our customers, and it will also support how we approach partnerships moving forward. But this research is not just for us—it is for insurance providers everywhere. We want you to dig into the data, reflect on your own strategies, and share these insights with your teams. There is no better time to add new technologies such as Convr’s Underwriting Workbench to your tech stack than the present.\nIf you're looking for ways to digitize, enhance and expedite your underwriting, our modular solutions can help! See what we have to offer at convr.com/workbench. \nAbout Convr AI®Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many of the top 20 carriers, MGA's, Brokers and Reinsurers. Convr is revolutionizing the industry through data, discovery and decision intelligence. To learn more, visit www.convr.com. Follow Convr on Twitter,Instagram,LinkedIn and YouTube.

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Convr is a modular AI underwriting, data, and intelligent document automation workbench grounded in a commercial P&C insurance ontology enriching, prioritizing, and expediting decisions with the best data and insights automating rate, quote, bind workflows.

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Insights, announcements, and trends shaping the commercial P&C insurance industry.

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Convr® Strengthens Customer Experience Team with New Vice President Hire

CHICAGO (April 28, 2026) – Convr®, the leading artificial intelligence (AI) company serving commercial insurance organizations with its modular underwriting workbench announces the hiring of Jason Allen as Vice President, Customer Experience.

In this role, Allen will lead Convr’s Customer Success Services and Customer Support teams, driving strong adoption, support and advocacy across Convr’s customer base. With a strong strategic focus, Allen will further strengthen the bridge between Convr’s cutting-edge AI technology and customer requirements for the Convr Underwriting Workbench. He will partner closely with Business Development, Product and Executive Leadership to align roadmap, go-to-market strategy and customer feedback.

Allen has extensive experience driving business value with AI-powered operating systems that improve efficiency, as well as a proven track record of client success driving accelerated time-to-value. Most recently, he served as Senior Vice President, Global Customer Experience, for Aprimo, the enterprise Marketing Technology organization serving regulated and non-regulated industries. For nearly 10years with increasingly responsible roles, Allen delivered an end-to-end customer lifecycle operating model spanning onboarding, adoption, renewals and expansion, focused on customer efficiency with executional discipline for improved customer outcomes and engagement.

Prior to his time at Aprimo, Allen served as Vice President of Professional Services and Solutions Sales at Teradata. Earlier in his career, he served as a managing consultant at Ernst and Young/James Martin and Company focused on operational excellence.

Jason’s expertise in enterprise AI SaaS systems, automation, and program implementation will help Convr’s clients more readily achieve and demonstrate industry-leading growth and efficiency.

Allen has an Master of Business Administration from The University of Chicago Booth School of Business and a Bachelor of Science degree from Indiana University’s Kelley School of Business. He and his family live in Indiana.

Look for him soon at online and in-person events demonstrating his strong commitment to customer success at Convr. Learn more about Convr at convr.com.

XX MIN READ

A Decade of Innovation: Convr Celebrates 10 Years as the Top Underwriting Workbench

CHICAGO (April 7, 2025) – Convr®, the leading artificial intelligence (AI) company serving commercial insurance organizations hit a critical milestone this month: 10-years of transforming the commercial property and casualty (P&C) insurance industry with AI and data.\n“The Convr AI Underwriting Workbench powered by a commercial P&C Risk Context Engine and proprietary ontology continues to lead innovation in the commercial insurance underwriting space, unlocking insights and performance improvements that drive customer success,” said Harish Neelamana, Founder, President and CPO at Convr.\nFounded by underwriters, for underwriters in 2016, Convr is commemorating a decade of advancements in the commercial insurance world, backed by a decade of trusted partnerships with many of the top commercial insurers such as Ohio Mutual Insurance Group, WCF Insurance, Western National Insurance among others who have realized measurable successes, including:

  1. 130% increase in efficiency
  2. 70% reduction in submission through quote times
  3. 30% increase in win rate for new business underwriting
  4. Quote turnaround times reduced to 1-2 days
  5. 10x increase in productivity

In addition, Convr customers across the board have experienced reduced customer IT spend, quicker identification of material changes within renewals, and increased number of submissions processed daily. \n“The Convr AI Underwriting Workbench is the most advanced and visionary platform available today,” said Gary Johnson, Vice President of Commercial Lines for Ohio Mutual Insurance Group. “Our underwriters are eagerly anticipating the workflow, accuracy, and service advantages that we’ll realize once we have this key tool at our disposal.”\nEven more, over the course of the past decade, The Convr AI Underwriting Workbench surfaced some 120 billion risk exposures and added 17 billion data points to the Risk 360 data lake as well as released hundreds of enhancements to Convr users. As a leading AI-powered commercial insurance data-driven underwriting workbench, Convr is proud to mark these wins as a reflection of ingenuity, innovation and customer success.\nConvr has an unparalleled passion for commercial insurance underwriting and we’re certain our customers will continue to see benefits well beyond our tenth anniversary. You can schedule a demo and explore how Convr’s AI Underwriting Workbench can transform your commercial underwriting performance, efficiency and profitability.

XX MIN READ

Convr AI Powers Underwriters with Actionable Insights, Faster

CHICAGO (March 17, 2026) – As the leader in artificial intelligence (AI) for commercial insurance, Convr® equips customers with a conversational AI assistant embedded directly into the underwriting workbench.\nThe Generative AI approach supports underwriting analysis by helping teams dig deeper into submission data and uncover actionable insights. Those insights can then be acted upon immediately — informing changes, updating the submission, creating tasks, or taking other necessary steps — so underwriters can move forward efficiently. \nPurpose-built on the Convr Context Engine — comprised of a commercial insurance ontology, knowledge graph, and semantic layer that powers a multi-line schema — this unique foundation enables the Generative AI to deliver high-performing interactions out of the box with minimal model dependencies showing a holistic view of the risk with ease and confidence.\nHow Convr AI worksThe Generative AI module lets underwriting teams discuss submissions interactively and complete action steps directly within the submission. The AI-powered assistant reviews both the data in a submission and relevant public data available to Convr. It then creates a summary with key observations for the underwriting team, and complete the remaining steps needed to finalize the submission.\nThe technology is designed to enhance underwriting efficiency and accuracy as the Generative AI streamlines day-to-day tasks by instantly retrieving submission details, summarizing risk data, and answering underwriting questions in real time.\n“This is similar to ChatGPT where we can ask any observations or questions about a submission and the result is an accurate account or summary of the results,” said Harish Neelamana, Co-Founder and President at Convr. “Following a prompt, it can actually take an action and finalize the submission for the underwriter.”\nWhether a customer is reviewing a complex commercial policy or triaging new submissions, the Generative AI module helps underwriters work smarter, not harder all within the Convr AI ecosystem. And conversations with the AI Assistant are memorialized in the underwriting file making it easy for an underwriter to analyze and improve its usage.\nThis workbench feature marks a pivotal moment in commercial insurance as Convr advances the industry from manual underwriting to technological innovation.

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