May 20, 2025
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Commercial P&C Insurance Industry Leaders Primed for Digital Transformation
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Commercial P&C Insurance Industry Leaders Primed for Digital Transformation

Results are in from the Convr AI Insurance Talent and Tech Trends Survey and commercial P&C insurance leaders in the U.S. are primed for digital transformation.

Convr AI® Insurance Talent and Tech Trends Survey Results Are In

CHICAGO (May 20, 2025) – Digital transformation and on-the-job training is on the docket for commercial P&C insurance organizations in 2025. In this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.

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The findings? Nearly 92 percent of insurance industry leaders—manager and above said they are providing up-training to their underwriting teams to advance their skills in data analytics, automation and digital underwriting.

And workers want it! Forty-five percent of respondents said their underwriting team members want better access to technology and tools to improve their quality of work and 42 percent said their underwriting teams want training on the latest technology.

The appetite is there—but are leaders listening? Over half, 53 percent of respondents said they definitely expect more underwriting tasks to be automated over the coming years. And that could be because they believe underwriting work is monotonous. In our survey we asked just how tedious entering underwriting data is and 84 percent of leaders admitted it was somewhat to very tedious work.

But there is a glimmer of hope, it seems they see value in underwriting technology, as more than half of the respondents are certain anywhere from 25-50 percent of manual underwriting work could be automated. With too many submissions, lack of good technology and too much manual data entry—all respondents can agree there is a bevy of pain points and setbacks in their underwriting departments.

And there is another certainty; nearly 85 percent of insurance industry leaders think using better technology will reduce employee attrition while 93 percent agree using technology helps attract younger workers.

What is even more startling is their take on technology and performance with nearly 95 percent agreeing that their company’s overall performance could be improved through process efficiencies in underwriting. And two process efficiencies Convr can aid in are data and artificial intelligence (AI). Nearly 46 percent identified that their underwriting team could benefit from simplified access to data and 43 percent believe access to AI tool training could be key in driving their submissions forward faster.

So technology adoption is happening—but not by all. Some 74 percent of leaders said their company delivered new underwriting tools to their team in 2024—but still, more than 17 percent did not. This year, in 2025 the projected number grew with 83 percent of teams expecting to deliver new technology tools to their underwriters.

And what are they after most? Workflow management, data/data management and underwriting productivity/performance measurement tools. All things Convr does for customers now and can do you for, too.

These are not just nice-to-have insights; they represent a fundamental shift in how commercial P&C insurance organizations are thinking about their tech stack for now and the future.

At Convr, researching customer needs and attitudes will continue to shape how we work with our customers, and it will also support how we approach partnerships moving forward. But this research is not just for us—it is for insurance providers everywhere. We want you to dig into the data, reflect on your own strategies, and share these insights with your teams. There is no better time to add new technologies such as Convr’s Underwriting Workbench to your tech stack than the present.

If you're looking for ways to digitize, enhance and expedite your underwriting, our modular solutions can help! See what we have to offer at convr.com/workbench.

About Convr AI®

Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many of the top 20 carriers, MGA's, Brokers and Reinsurers. Convr is revolutionizing the industry through data, discovery and decision intelligence. To learn more, visit www.convr.com. Follow Convr on Twitter,Instagram,LinkedIn and YouTube.

 The Underwriting Eco-system

About Convr

Convr is a modular AI underwriting, data and intelligent document automation workbench grounded in the only P&C-specific Risk Context Engine that delivers consistent, traceable, verifiable risk data, in-line. The result: full lifecycle visibility from submission to renewal, better risk selection, faster decisions, and more profitable accounts across rate, quote, bind workflows.

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Insights, announcements, and trends shaping the commercial P&C insurance industry.

XX MIN READ

Crestwell Underwriters Expands New Partnership with Convr® to Modernize Commercial Underwriting

CHICAGO (July 7, 2026) – Convr®,the leading underwriting workbench for commercial insurance organizations, offering a modular platform that streamlines underwriting workflows from submission to decision, today announced an expanded partnership with Crestwell Underwriters, a provider of specialty property insurance programs designed for condominium and homeowners associations.

Crestwell Underwriters originally approached Convr to address a familiar challenge across commercial P&C underwriting: a manual, time-intensive submission process that pulled experienced underwriters away from higher-value risk decisions. The company began with Convr's Intake module to automate and streamline its submission workflow.

"Crestwell Underwriters first saw value in Convr's Intake module and recognized that Convr could help eliminate submissions that didn't meet our risk appetite and reduce the need for manual review by an underwriter," said Paul DiFrancesco, ChiefUnderwriting Officer at Crestwell Underwriters.

The partnershiphas since expanded. Crestwell Underwriters now leverages both Convr Intake and Convr Scores, gaining a more complete view of each submission and a faster path from data to decision.

"Crestwell Underwriters is primed to take their underwriting to the next level through the power of Convr," said John Stammen, Chief Executive Officer at Convr."What sets Crestwell apart is their willingness to challenge the status quo and envision the best approach to commercial underwriting.”

By combining Intake and Scores, Crestwell Underwriters has placed their organization in a position to process more business, focus their underwriters on the risks that truly fit their appetite, and deliver faster, more consistent decisions to their broker partners.

About Convr Intake and Scores

Intake ingests, splits, classifies, extracts and prioritizes precise data from structured and unstructured documents including: PDF, Excel, Word, and emails to automate and streamline clearance and loss analysis workflows.

Scores helps underwriters evaluate and prioritize submissions to ensure quoted business fits their risk appetite.

“This is exactly the kind of forward-thinking partnership we built Convr to support, and we're proud to be on this journey with them,” said Stammen.

Media Contact
Alex Williams
Sr. Promotions Manager
alex.williams@convr.com
217-737-2782

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XX MIN READ

Convr® Makes the Industry's Only Commercial P&C Risk Context Engine Available to AI Agents via Model Context Protocol (MCP)

CHICAGO (June 25, 2026) – An underwriter reviewing a $40M manufacturing submission can now ask their AI assistant — Microsoft Copilot, Claude, or any compatible agent, "What are the key risk characteristics on this account and how does it compare to similar risks?" and get an answer grounded in Convr's commercial P&C Risk Context Engine (RCE). That includes exposure profile, prior losses, peer benchmarks, and classification, all traceable to source.  

Convr® has added support for the Model Context Protocol (MCP), the open standard that lets AI agents call external systems as tools, making the RCE the industry's only commercial P&C knowledge graph and semantic ontology purpose-built for underwriting — available to any MCP-compatible AI system.

What underwriters can now do from inside their AI agent of choice:

  • Triage new submissions against carrier appetite  
  • Pull exposure summaries, prior-loss context, and peer benchmarks mid-conversation with a broker
  • Validate classifications and surface missing information before binding
  • Ground AI-drafted quote rationale, declination letters, and referral memos in RCE data the underwriter can trace

Because the RCE is calibrated against real commercial P&C submissions and refined in production across carriers, MGAs, and brokers, every response carries the same grounding and traceability as work done directly in the Convr Underwriting Workbench.

"Underwriting decisions are only as good as the context behind them, and the best source of commercial P&C insurance context is the Convr Risk Context Engine," said Harish Neelamana, Founder, President and Chief Product Officer at Convr. "With MCP, an underwriter can stay in Microsoft Copilot, Claude, or whichever AI agent their carrier has standardized on, and the RCE meets them there — with the same grounded, traceable intelligence they'd get inside the Convr Underwriting Workbench. The decision gets made faster, with better context, and the underwriter never has to leave the tool they're already in."


Availability
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MCP connectivity is available to Convr Underwriting Workbench customers. Carriers, MGAs, and brokers interested in learning more can visit convr.com or contact a Convr representative.

Media Contact
Alex Williams
Senior Promotions Manager
alex.williams@convr.com

‍

XX MIN READ

Convr® Delivers AI Underwriting Across Guidewire, Duck Creek, Sapiens, and Beyond

CHICAGO (June 23, 2026) – Convr®, the leading AI UnderwritingWorkbench for commercial property and casualty (P&C) insurance, today affirmed its commitment to a core-system-agnostic architecture that deliversAI-powered underwriting across every major policy administration platform including Guidewire, Duck Creek, Sapiens, and other core systems used by carriers and MGAs worldwide.

The announcement comes as commercial insurance organizations confront a difficult modernization reality: the speed of AI is accelerating, but core system replacement cycles remain measured in years, not months. Carriers and MGAs cannot afford to wait for a full core system transformation before deploying AI in underwriting, and they cannot afford to be locked into AI tools that work with only one platform. Convr's architecture is designed expressly for this moment, bringing AI-powered intake, enrichment, classification, scoring, and agentic decisioning to underwriting teams without disrupting their existing systems of record.

Built to integrate, not to replace

Convr's AI Underwriting Workbench is purpose-built as a modular layer that integrates with, not in place of, a carrier's existing system architecture. Through modern APIs, configurable data exchanges, and a flexible integration framework, Convr's platform connects with the major commercial insurance ecosystems, including:

·      Guidewire

·      DuckCreek

·      Sapiens

·      Legacy and proprietary systems

Convr's integration approach is grounded in the same proprietary commercial P&C ontology that powers the rest of the workbench, allowing the platform to translate between data models, classification schemas, and exposure structures across systems. The result: underwriters get a unified, AI-powered submission experience regardless of which core platform sits behind it.

"Underwriting transformation cannot wait for core system transformation," said John Stammen, Chief Executive Officer at Convr. "Our customers run on every major platform in the industry, and they need AI that works with what they already have. We built Convr from day one to be the connective tissue between underwriting intelligence and core systems, not a replacement for either."

Availability

Convr's Underwriting Workbench and powerful Risk Context Engine is available today for carriers and MGAs operating on any major commercial insurance core system. Organizations interested in learning more can visit convr.com or contact a Convr representative.

Media Contact
‍Alex Williams
Senior Promotions Manager
alex.williams@convr.com

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