November 16, 2022
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Convr AI Digitally Transforms Submission Intake for Crum & Forster

In 2021 Crum & Forster partnered with Convr to achieve their vision of a more efficient submission intake process. They used Convr’s d3 Intake as a solution.

CHICAGO (November 16, 2022) – Convr AI, the leading artificial intelligence (AI) company serving commercial insurance organizations, has once again delivered strong return on investment for a client—this time for Crum & Forster—the 200 year-old insurance solutions provider.

The AI-infused Convr Command Center has enabled Crum & Forster’s Surplus & Specialty Lines (S&S) Division to:

  • Cut submission processing time by 50%
  • Redeploy 40% of contractors to higher-value roles
  • Redeploy 20% of operations employees to revenue-generating roles
  • Support an ambitious five-year growth strategy

In 2021, Crum & Forster’s S&S Division kicked off a plan to double its top-line underwriting performance. Lauren Dieterich, senior vice president, head of operations and digital for Crum & Forster’s S&S Division, recognized that to achieve that goal, her team needed to streamline a manual, labor-intensive submission intake process.

“In S&S, we’re dependent on a variety of submission materials. I was looking for a vendor who could process more than just ACORDs and transform our entire underwriting process,” Dieterich said. “I wanted a vendor who could grow with us as we consume ever-increasing data.”

Dieterich found what she was looking for in Convr’s AI-infused commercial underwriting platform d3 IntakeTM, enabling a more efficient and holistic process for new business submission intake.

With d3 Intake, Crum & Forster’s S&S Division has realized:

  • Faster Quotes. d3 Intake eliminates most of the data entry required to clear and prepare an underwriting file, which transforms both the underwriting and customer experience.
  • Streamlined submission intake process. By using d3 Intake’s Intelligent Document Processing (IDP) capabilities, Crum & Forster automatically ingests and organizes information from both structured and unstructured documents.
  • Leverages data for future insights. d3 Intake enables Crum & Forster to collect, analyze and retain the information from the application process—insights that can inform future pricing models, underwriting decisions or claims handling.

Learn more about Convr and read the Crum & Forster case study here.

About Crum & Forster

Crum & Forster (www.cfins.com) is a leading national property, casualty, accident & health insurer, wholly owned by Fairfax Financial Holdings Limited (www.fairfax.ca), providing specialty insurance products through its admitted and surplus lines insurance companies.

Founded in 1822, C&F is one of the oldest U.S. insurance companies with $3.7 billion in gross written premium in 2021, doing business through a network of independent agents, brokers and wholesalers. C&F is rated “A” (Excellent) by A.M. Best (2022). The C&F logo, C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. To learn more, follow us on LinkedIn, Twitter, and Instagram.

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About Convr

Convr is a modular AI underwriting, data and intelligent document automation workbench grounded in the only P&C-specific Risk Context Engine that delivers consistent, traceable, verifiable risk data, in-line. The result: full lifecycle visibility from submission to renewal, better risk selection, faster decisions, and more profitable accounts across rate, quote, bind workflows.

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XX MIN READ

Convr® Unveils the Risk Context Engine, Grounding AI Underwriting in a Commercial P&C Knowledge Graph and Ontology

CHICAGO (June 9, 2026) – Convr® today unveiled the Convr Risk Context Engine (RCE), the industry's first knowledge graph and semantic ontology built specifically for commercial property and casualty (P&C) underwriting. Calibrated on a decade of production data and more than 2,500 integrated sources, the RCE powers every AI capability across the Convr AI Underwriting Workbench and gives carriers and MGAs the grounded, explainable foundation that agentic and generative AI alone cannot provide.

Carriers, MGAs and brokers are evaluating agentic agents, generative assistants, and large language models at an unprecedented pace. Most of these tools share a critical weakness: they are built on general-purpose foundation models with limited understanding of commercial insurance and not calibrated on real underwriting environments. The result is AI that can be inaccurate, inconsistent, irreplicable, and unexplainable. Underwriters, chief underwriting officers, and regulators cannot accept those qualities in risk decisioning.

The Convr RCE solves that problem. Built and refined since Convr's first founding, the RCE is a commercial P&C knowledge graph and semantic ontology that encodes the language, structures, exposures, classifications, and decision logic of underwriting into a unified, machine-readable model, calibrated against a decade of real submissions, real exposures, and real underwriter feedback from leading carriers in production. Every AI capability in the Convr workbench from intake to business classification, risk scoring, data enrichment, and workflows, runs on top of the RCE. The result is AI that doesn't just sound right. It is right, and can prove it: every classification, appetite call, and risk-score output traces back through the ontology to the source submission documents, loss data, and underwriter decisions that informed it.

The regulatory direction is reinforcing the value of RCE. The NAIC Model Bulletin on the Use of Artificial Intelligence Systems by Insurers, now adopted in some form by roughly half of US states, requires governance, transparency, and accountability for AI in regulated underwriting decisions, with parallel frameworks in New York, Colorado, and others. Those outcomes are not achievable on top of black-box inference; they require AI grounded in an inspectable knowledge graph and ontology of the underwriting domain. That is exactly what the RCE provides, with every decision traceable to the ontology and source data behind it.

"The industry is having the wrong conversation about AI in underwriting," said John Stammen, Chief Executive Officer of Convr. "Everyone talks about models. The real question is what they're grounded in. Without a commercial P&C knowledge graph and ontology underneath them, generative and agentic AI are confident guessers. The RCE supplies the missing context . . . what a submission means, what an exposure is, what an underwriter decides and turns outputs into decisions a carrier can defend. This is exactly what Convr has been building since 2016."

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The RCE powers all Convr AI Underwriting Workbench deployments today. Carriers, MGAs and brokers interested in learning more can visit convr.com or contact a Convr representative.

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XX MIN READ

New Convr Survey Reveals a Confidence Gap in Commercial P&C: Carriers Are Adopting AI Faster Than They Can Build a Strategy for It.

CHICAGO (June 2, 2026) — Convr®, the leading AI underwriting workbench purpose-built for commercial P&C insurance, today released findings from its 2026 Convr Insurance Talent and Tech Trends Survey, revealing a striking gap between how quickly carriers are adopting AI in underwriting and how confident they are in the strategy guiding that adoption.

The survey of 211 commercial insurance professionals — including a majority at the leadership, vice president, and executive levels — found that AI adoption in underwriting is accelerating across the industry, yet strategic clarity is lagging.

The pace of adoption is undeniable:

  • 89.5% of respondents expect more underwriting tasks to be automated in the coming years
  • 70.6% delivered new AI underwriting tools to their teams in 2025
  • 65.9% plan to deliver additional AI tools in 2026
  • 53.6% have AI deployed in at least one production underwriting workflow

But strategic confidence has not kept pace:

  • Only 20.4% of leaders are "highly confident" their organization has a clear, actionable AI strategy for underwriting
  • More than 40% rate themselves in the bottom half of the confidence scale
  • 56.9% describe their organizational culture toward AI as "cautiously open — interested but wanting proof before commitment"
"The industry has crossed a threshold," said John Stammen, Chief Executive Officer at Convr. "AI in commercial underwriting is no longer a question of whether, but a question of how. What our survey reveals is that while carriers are moving quickly to deploy AI tools, many are doing so without the strategic framework to ensure those investments deliver lasting business outcomes.”

That gap between adoption and strategy is the single biggest risk facing commercial P&C leaders today, and it's also the biggest opportunity. The carriers who close it first will define the next decade of underwriting, according to Stammen.

The survey also surfaced the operational realities driving urgency around AI adoption. Respondents pointed to manual data entry (35.1%), dated and legacy technology (27.5%), and too many submission data sources (24.6%) as the leading factors slowing underwriting at their companies today. Meanwhile, 63% of carriers operate on hybrid technology environments — a legacy core with cloud-based tools layered on top — underscoring why a unified, AI underwriting workbench has become a strategic imperative rather than a nice-to-have.

Stammen noted that beneath Convr’s underwriting workbench is a data-first architecture purpose-built for commercial underwriting, not an AI layer bolted onto legacy systems. At its core is Convr’s Risk Context Engine, a unified intelligence framework that connects structured and unstructured submission data, business logic, and AI models into a single source of truth, grounding AI decisions in real underwriting context rather than generic output. Powering the engine is Risk 360, Convr’s proprietary insurance data lake, with 10 years of historical underwriting data continuously enriched by more than 2,500 public and private sources and 785 million data points on 87 million companies. Together, they give carriers what point AI tools cannot — a strategic foundation that turns AI adoption into repeatable, measurable underwriting outcomes.

When asked what would most benefit their underwriting teams, respondents pointed to AI tool training (47.4%), pre-screened and enriched submissions (46.9%), and simplified access to data (45.5%) — all areas where Convr's modular workbench is actively helping carriers close the strategy-to-execution gap today.

"Strategy without execution is theory. Execution without strategy is chaos," said Stammen. "Convr was built to give carriers both a clear path from where their underwriting operates today to where it needs to be tomorrow."

About the 2026 Convr Insurance Survey

The 2026 Convr Insurance Survey was conducted in April and reflects responses from 211 commercial insurance professionals working in property and casualty, with strong representation from leadership (35.1%), VP/Executive (37%), and management (42.2%) roles across carriers, MGAs, brokerages, and specialty markets.

For more information, visit convr.com.

XX MIN READ

Convr® Expands Extensive Partnership Lineup

CHICAGO (May 28, 2026) – Commercial underwriters using Convr® now have access to a significantly expanded partner ecosystem. Convr continues to add new third-party data, software and integration partners to support our customers’ unique workbench applications.

New to Convr’s  growing partner ecosystem are:

  • Guidewire Technology Alliances Growth
  • Coherent
  • Swiss Re CatNet®
  • Swiss Re Property Data Services (PDS)
  • Exavalu
  • Property Guardian
  • And more
"Convr’s ability to plug in third-party data and software partners is incredibly beneficial for customers,” said John Stammen, Chief Executive Officer at Convr. “Our extensive partnerships and pre-plumbed connections enable both comprehensive capabilities and quick time to value."

The Convr AI Underwriting Workbench powered by a commercial P&C Risk Context Engine continues to lead innovation in the commercial insurance underwriting space. The expansion of our partner relationships showcases our dedication to unlocking even more performance improvements for customers now and into the future.

The expanded partner ecosystem reflects a broader shift in how commercial underwriting is done. As carriers, MGAs, and brokers face mounting pressure to write more business without growing teams, we help define a viable solution for processing a submission in minutes versus days – increasingly the winning characteristic for business. Convr's partner integrations combined with its AI-native workbench and underlying Risk Context Engine give underwriters the data and tools they need at the moment of decision, not after the submission has gone cold.

Insurance organizations interested in learning more can visit convr.com or contact their Convr representative.

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