Convr AI® Survey Finds Artificial Intelligence on the Rise, Yet Insurance Carriers are Slow to Adopt   

CHICAGO (August 19, 2025) – Artificial intelligence (AI) has become the most transformative technology of our time, tackling some of humanity’s most challenging problems – including those for commercial insurance organizations. So much so that AI is primed to rule workplace skills in 2025 and is ready to aid in underwriting. But it is up to insurance leaders to insert AI into work processes now, if they want the new technology to drive results for their companies sooner rather than later.

In this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.

And surprise, surprise – AI and the need for implementing technology into underwriting is on the rise! But only about half of leaders polled (47 percent) said they are using technology today to aid underwriting operations. Yet, the intent is there.

When these same insurance leaders were asked if they delivered any new underwriting tools in 2024, 74 percent said yes, while 83 percent polled said they plan to this year. 

And what technology tools would be most impactful to underwriting teams? The following ranked as the highest priorities: 

• Data/data management (44 percent) 

• Underwriting compliance/guideline management tools (42 percent) 

• Workflow management (41 percent) 

Recognizing that AI is one of the fastest-growing skills that professionals need has not yet resulted in action, as only 19 percent said this is a skill their underwriting team is looking for in hiring.

But these are not just nice-to-have insights; they could lead to a fundamental shift in how commercial P&C insurance organizations think about their tech stack and hiring strategies. For organizations, navigating this tech and AI transformation means embracing skills-based hiring practices to build an underwriting workforce equipped for the future, not just the here and now. 

If you’re looking for ways to digitize, enhance and expedite your underwriting, our modular solutions can help! See what we have to offer at convr.com/workbench.