Convr AI® Insurance Talent and Tech Trends Survey Results Are In

CHICAGO (May 20, 2025) – Digital transformation and on-the-job training is on the docket for commercial P&C insurance organizations in 2025. In this year’s Convr Insurance Talent and Tech Trends survey, Convr surveyed 200 commercial property and casualty (P&C) insurance decision-makers across the U.S. to dig into the role talent and technology play in driving results.

The findings? Nearly 92 percent of insurance industry leaders—manager and above said they are providing up-training to their underwriting teams to advance their skills in data analytics, automation and digital underwriting. 

And workers want it! Forty-five percent of respondents said their underwriting team members want better access to technology and tools to improve their quality of work and 42 percent said their underwriting teams want training on the latest technology.

The appetite is there—but are leaders listening? Over half, 53 percent of respondents said they definitely expect more underwriting tasks to be automated over the coming years. And that could be because they believe underwriting work is monotonous. In our survey we asked just how tedious entering underwriting data is and 84 percent of leaders admitted it was somewhat to very tedious work.

But there is a glimmer of hope, it seems they see value in underwriting technology, as more than half of the respondents are certain anywhere from 25-50 percent of manual underwriting work could be automated. With too many submissions, lack of good technology and too much manual data entry—all respondents can agree there is a bevy of pain points and setbacks in their underwriting departments.

And there is another certainty; nearly 85 percent of insurance industry leaders think using better technology will reduce employee attrition while 93 percent agree using technology helps attract younger workers.

What is even more startling is their take on technology and performance with nearly 95 percent agreeing that their company’s overall performance could be improved through process efficiencies in underwriting. And two process efficiencies Convr can aid in are data and artificial intelligence (AI). Nearly 46 percent identified that their underwriting team could benefit from simplified access to data and 43 percent believe access to AI tool training could be key in driving their submissions forward faster.

So technology adoption is happening—but not by all. Some 74 percent of leaders said their company delivered new underwriting tools to their team in 2024—but still, more than 17 percent did not. This year, in 2025 the projected number grew with 83 percent of teams expecting to deliver new technology tools to their underwriters.

And what are they after most? Workflow management, data/data management and underwriting productivity/performance measurement tools. All things Convr does for customers now and can do you for, too.

These are not just nice-to-have insights; they represent a fundamental shift in how commercial P&C insurance organizations are thinking about their tech stack for now and the future.

At Convr, researching customer needs and attitudes will continue to shape how we work with our customers, and it will also support how we approach partnerships moving forward. But this research is not just for us—it is for insurance providers everywhere. We want you to dig into the data, reflect on your own strategies, and share these insights with your teams. There is no better time to add new technologies such as Convr’s Underwriting Workbench to your tech stack than the present.

If you’re looking for ways to digitize, enhance and expedite your underwriting, our modular solutions can help! See what we have to offer at convr.com/workbench. 

About Convr AI®
Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights and efficiency for commercial P&C insurance organizations of all sizes, including many of the top 20 carriers, MGA’s, Brokers and Reinsurers. Convr is revolutionizing the industry through data, discovery and decision intelligence. To learn more, visit www.convr.com. Follow Convr on Twitter, Instagram, LinkedIn and YouTube.